The Situation
A respected aged-care provider in Christchurch approached Avon Investigations after experiencing repeated thefts within one of its facilities. The issue was delicate — residents were vulnerable, families were distressed, and staff morale was suffering.Theft in an aged-care environment presents serious risk — not only to residents’ wellbeing but to trust in the facility itself. Despite internal reviews, management couldn’t identify a cause, and ongoing incidents were creating unease among residents, families, and staff alike.
Our Approach
Avon Investigations launched a discreet, methodical investigation. We digitised manual staff rosters for analysis, cross-referencing them with theft timelines to identify potential patterns.We recognised the sensitivity of the matter and maintained frequent, transparent communication with management to ensure all stakeholders — residents, families, and staff — were supported and informed throughout.
What we Found
Our investigation quickly ruled out the majority of staff, narrowing the issue to a very small number of the team who had the opportunity to be responsible for the reported incidents. The evidence provided management with the confidence to act decisively — without casting suspicion on the wider team.
The Outcome
The aged-care provider was able to take swift, evidence-based action to address the issue. Residents regained confidence, families felt reassured.Our findings not only resolved the immediate issue but also strengthened internal processes to prevent future incidents.Takeaway for Other OrganisationsIndependent, timely investigation can protect both reputation and relationships. Sensitive matters require professionalism, empathy, and a clear evidence-based approach.
Client Feedback
“We were impressed with how the investigation was handled — discreetly, professionally, and without disruption. The findings gave us the clarity we needed to act and reassure our residents’ families.”
