At Avon Investigations Ltd, your privacy and confidentiality are our highest priorities.
We understand that many of the matters we handle are extremely sensitive. Every conversation, enquiry, and document is treated with absolute discretion and managed in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, and protect personal information.
By visiting our website (https://www.avoninvestigations.co.nz) or engaging our services, you agree to the practices described below.
Our Commitment to Privacy and Confidentiality
We recognise that the nature of investigative and legal-support work often involves sensitive personal, commercial, or legal information.
We handle every communication and record with strict confidentiality, lawful purpose, and respect for all parties involved.
No information about our clients, cases, or enquiries is ever shared externally unless legally required or authorised by you.
To protect confidentiality further, all case studies or examples on this website have been adapted and anonymised.
Identifying details have been changed or removed to protect client privacy.
Information We Collect
We collect only the information necessary to provide our services and communicate effectively.
This may include:
- Your name, company, and contact details (email, address).
- Details supplied via enquiry forms, email, or correspondence.
- Documents or data provided to us as part of an investigation or request.
- Technical information such as IP address, browser type, and pages visited (via analytics tools).
We do not collect unnecessary or intrusive information.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services.
- Manage and carry out investigations, document service, or related work.
- Maintain accurate records for operational and legal purposes.
- Issue invoices or service confirmations.
- Improve our website and client experience through aggregated analytics.
We will never sell, rent, or disclose your personal information for marketing or unrelated purposes.
Legal Basis for Processing
All collection and use of information complies with the Privacy Act 2020 and the Information Privacy Principles (IPPs).
Where consent is required (for example, criminal history checks), we will always obtain and record it before proceeding.
Storage and Security
Your information is stored securely within encrypted and password-protected systems located in New Zealand or trusted cloud environments.
We take all reasonable steps to protect against loss, misuse, or unauthorised access.
Access is restricted to authorised personnel only, all of whom are bound by confidentiality agreements.
Disclosure of Information
We may share information only when necessary to:
- Deliver the services you’ve requested.
- Obtain professional advice (for example, legal counsel).
- Comply with lawful requirements or court orders.
Important:
Avon Investigations will never carry out or continue any instruction that would breach New Zealand law or a court order.
If we identify that a request could constitute an offence (for example, locating a protected person under a Protection Order), we reserve the right to refuse or cease work immediately and to cooperate fully with the relevant authorities.
Retention of Information
We retain records only as long as necessary to complete the purpose for which they were collected, or as required by law or professional obligations.
After this time, information is securely deleted or destroyed.
Access and Correction
You have the right to request access to, or correction of, any personal information we hold about you.
Please email office@avoninvestigations.co.nz with details of your request.
We may need to verify your identity before releasing any data.
Website Analytics and Cookies
Our website uses cookies and analytics tools to help us understand visitor behaviour.
Cookies are small data files stored on your device; you can disable them in your browser at any time.
Analytics information is collected in aggregate and cannot personally identify you.
Third-Party Links
Our site may include links to other websites.
We are not responsible for the content or privacy practices of those sites.
Contact Us
For privacy enquiries or concerns, please contact:
Privacy Officer – Avon Investigations Ltd
E: office@avoninvestigations.co.nz
P: Christchurch, New Zealand
We take all privacy matters seriously and will respond promptly to any concerns.
Changes To This Policy
We may update this policy to reflect operational or legal changes.
The latest version will always be published on our website.
Motor Vehicle Register – Public Disclosure Statement (Section 241 LTA 1998)
Avon Investigations Limited is authorised under section 241 of the Land Transport Act 1998, and the relevant Gazette Notice issued to members of the New Zealand Institute of Private Investigators (NZIPI), to access names and addresses of registered persons held on the Motor Vehicle Register.
We may obtain this information only for the following lawful purposes:
- Preparing evidence relating to criminal offences
- Detecting and investigating suspected fraud
- Enforcing court orders and judgments
- Carrying out enforcement functions when contracted by a government agency
Your name and address may be obtained from the Motor Vehicle Register for one of these purposes.
If you do not wish your name and address to be disclosed from the Motor Vehicle Register, you may request a non-disclosure by contacting Waka Kotahi NZ Transport Agency.
Information about opting out is available here:
https://www.nzta.govt.nz/vehicles/vehicle-registration/ownership-and-non-disclosure
Avon Investigations accesses Motor Vehicle Register information only for the purposes listed above, and all access is logged, audited, and restricted in accordance with the terms of our authorisation and the Privacy Act 2020.