Contact us

Discreet. Professional. Ready to Help.

We understand that making contact can sometimes feel daunting - especially when the matter is sensitive. Rest assured, your privacy is protected at every step.

Get in touch today and we’ll respond promptly, usually within one business day.

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Office hours

Monday – Friday, 9.00 am – 5:00 pm (NZT)

After Hours / Urgent Matters: If your enquiry is time-sensitive, urgent or after hours, feel free to send us a friendly text to ensure we can respond promptly and action your request.

FAQs

Here are some common questions about our investigation services and how we operate.

How does it work?

You’ll provide us with as much (or as little) information as you have about the person you’re trying to find. We’ll then exhaust the enquiries available to us and report back with our findings.

Do you guarantee that the person will be served?

Unfortunately, no. What we do guarantee is outstanding service, effort, and energy in the process of attempting service.

What happens if the recipient avoids service?

With substituted service, the process can still move forward. Of course, we do everything possible to serve the person directly, but deliberate avoidance can happen.

Can you apply for substituted service if the person cannot be located?

Absolutely. Our reports will provide the supporting information needed to give your lawyer the best chance of securing a substituted service order through the Court.

What happens if service cannot be completed?

This can occur from time to time, despite our best efforts. If it does, our reports and supporting commentary will provide you with the necessary information to make a decision on tracing the individual or considering an application for substituted service.