Contact us
Discreet. Professional. Ready to Help.
We understand that making contact can sometimes feel daunting - especially when the matter is sensitive. Rest assured, your privacy is protected at every step.
Get in touch today and we’ll respond promptly, usually within one business day.
Office hours
After Hours / Urgent Matters: If your enquiry is time-sensitive, urgent or after hours, feel free to send us a friendly text to ensure we can respond promptly and action your request.
FAQs
Here are some common questions about our investigation services and how we operate.
This can occur from time to time, despite our best efforts. If it does, our reports and supporting commentary will provide you with the necessary information to make a decision on tracing the individual or considering an application for substituted service.
Definitely. We know there can be significant emotional investment in these matters, so we make sure to keep you up to date.
No, that’s what we’re here for. Once service is completed, we can update you by call, text, or email—whichever you prefer. There is no need for you to be present.
Absolutely. That’s exactly what tracing is, and our expert team has a proven record of success in locating people for service.
Not always. If you have a phone number or email, we will attempt to engage and encourage the person to meet us for service. However, a physical address naturally provides a much better opportunity for service. If you don’t know their current address and can’t locate it, we offer a “trace and serve” process, where we first trace the individual and then organise service of the documents.