This depends on the circumstances. In cases involving estranged family members or past relationships, the answer is usually no—we respect the wishes of the person traced. However, we will explain the situation to you clearly and may pursue follow-up enquiries with the traced individual to provide you with some answers where appropriate. We adopt a ‘case by case’ approach with this as the matters are often very delicate.

We will assess this with you when you engage us. You’ll need to confirm whether a protection order exists to ensure we are not enabling any breaches of the law. What you choose to declare is taken seriously—if a breach occurs, criminal responsibility rests with you.

Absolutely. Once we’ve located the individual, we can advise you of the address and provide a clear outline of the fees for personal service.

We offer a special “couples’ package.” In many cases, tracing one party may lead to the other, which can help manage costs. We’ll discuss the best approach with you first.

Yes, and we love this part of our work. Reuniting loved ones is incredibly rewarding.