Contact us

Discreet. Professional. Ready to Help.

We understand that making contact can sometimes feel daunting - especially when the matter is sensitive. Rest assured, your privacy is protected at every step.

Get in touch today and we’ll respond promptly, usually within one business day.

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Office hours

Monday – Friday, 9.00 am – 5:00 pm (NZT)

After Hours / Urgent Matters: If your enquiry is time-sensitive, urgent or after hours, feel free to send us a friendly text to ensure we can respond promptly and action your request.

FAQs

Here are some common questions about our investigation services and how we operate.

Who can legally serve documents in New Zealand?

Us! While anyone could try, our team are experts at visiting addresses, conducting risk assessments, understanding the law to ensure the service meets the required standards and eliciting the necessary information to successfully serve people, no matter the circumstances.

What types of documents can you serve?

Any - it doesn’t matter if it is a personal letter, legal letter, trespass notice, marriage dissolution documents or proceedings in any tribunal or Court (District or High), we treat every service with the care and urgency it deserves.

What if they’ve moved or I don’t know where they live?

If they’ve moved, our process servers will make enquiries to try and gain any insight to where they’ve gone. If we can’t find any new leads, or their address is not known from the beginning, we’d recommend a trace service to locate a new address.

What are the common challenges in serving documents?

The biggest challenge is lack of information. The more detail you can provide, the better our chances of success. Photos, vehicle descriptions or registration numbers, and knowledge of known routines are all extremely helpful. Sometimes the available window for service is very limited, so the more information we have, the more effective we can be.

Is everything I tell you kept confidential?

It sure is, we understand the nature of our business and for a variety of reasons the necessity to take absolute care with the information we’re provided.