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Discreet. Professional. Ready to Help.
We understand that making contact can sometimes feel daunting - especially when the matter is sensitive. Rest assured, your privacy is protected at every step.
Get in touch today and we’ll respond promptly, usually within one business day.
Office hours
After Hours / Urgent Matters: If your enquiry is time-sensitive, urgent or after hours, feel free to send us a friendly text to ensure we can respond promptly and action your request.
FAQs
Here are some common questions about our investigation services and how we operate.
Absolutely. We also welcome your enquiries, as we understand there can be a lot of emotional investment in the service of documents.
This is very common. Our team is well trained in a wide range of techniques and approaches to give you the best possible chance of having documents served, even if the recipient is deliberately trying to avoid being found.
This can happen, which is why we strongly encourage our clients to do as much homework as possible before lodging service. If we visit an address, a service fee is triggered even if the person has already moved. We’ll make enquiries to try and obtain forwarding information to assist with locating their new residence, but please note that any subsequent visits to a new address will trigger another fee. We’d recommend our tracing process if you need to establish where the person(s) are currently living.
No problem! Our team is experienced at ensuring notices are brought to the recipient’s attention and will serve them in a legal manner regardless (if appropriate).
Per fee, we’ll make a minimum of 3 attempts. Often, if we’re in the area we’ll keep a look out for any changes at the property if locating and serving the individual is proving difficult.